Evette Patterson is the Nursing Director for Piedmont Health Services (PHS) located in Carrboro, North Carolina. She joined PHS in 1998. In 2004, she participated in a collaborative and was part of the implementation team to initiate Open Access Scheduling at the Carrboro Community Health Center, a focus on “Doing today’s work today”.
The process was responsible for modernizing the way PHS manages patient visits. As a result of this program, PHS has dramatically decreased patient cycle time, decrease length of days wait to a scheduled appointment and increased a patient’s ability to get an appointment with their provider. This process was so successful that the Carrboro Community Health Center was awarded the Dr. Evelyn D. Schmidt Award for Outstanding Service by the NC Community Health Center Association in 2006. Evette was also instrumental in enabling PHS to become Joint Commission Accredited. She was influential in the selection, setup and subsequent implementation of an electronic medical record into PHS.