Technical Assistance

 

Technical Assistance

The National LGBT Health Education Center provides individualized technical assistance (TA) to health care organizations ready to take LGBT health to the next level. Our TA focuses on helping organizations assess their readiness for change, train their staff in core LGBT concepts, and operationalize strategies for creating welcoming and inclusive environments for their LGBT patients.

We provide grant-funded TA to Health Center Program grantees, including federally qualified health centers and look-alikes, under a National Cooperative Agreement with the Bureau of Primary Health Care, HRSA.

We also offer fee-for-service solutions to hospitals and other large health care organizations.

For more information contact us via email, or call us at (617) 927-6354.

Why LGBT Health?

The Institute of Medicine and Healthy People 2020 report that LGBT people experience significant health disparities linked to societal stigma and discrimination. Critical to eliminating LGBT health disparities is creating health care programs that offer welcoming environments and affirmative care for LGBT people.

Our Approach

We recommend a three-phase approach, but we can adapt the approach to meet your needs.

Phase 1: Readiness Assessments

In this phase, we create a solid starting ground and create “buy-in” with staff and leadership. We use two assessment tools: one for all staff and one for leadership. These tools together assess staff’s knowledge, attitudes, and preparedness to care for LGBT patients, as well as the environment of care for LGBT patients. Working with each organization, we also can review key documents and policies to ensure greater inclusion of LGBT patients and their families. After collecting the results, we provide a presentation of key results and make recommendations for next steps.

Below are sample questions from the all staff assessment, along with the average results among all the health centers that we have worked with.

I am familiar with the unique health issues affecting CHART My organization offers a welcoming and inclusive environment CHART

What staff are saying in the assessment:

“Thanks for doing this project. We need more training in this issue and more resources.”

“A patient being LGBT has not come up at all in the care that I provide, but I imagine it could.”

“I believe that any training in regards to LGBT is useful as we have more clients identifying themselves as LGBT and being able to provide inclusive services and a safe space is crucial for their well being.”

“I believe that all staff would benefit from information and trainings on LGBT. I appreciate the work you do and the survey. Thank you.”

 

Phase 2: Education

In this phase, we provide access to staff training based on the needs identified in the assessment phase. Training may be distributed through various methods, including in-person staff training, a train-the-trainer model, or guided access to our print and web-based materials. Our materials, trainings, and consultation are derived from evidence-based best practices and principles of adult learning.

 

Phase 3: Follow-Up Support

Follow-up support from our national network will help you maintain momentum and optimize your approach to organizational change. Our program staff will provide online connections to peers and experts across the country and will moderate group discussions of key areas of common work.