Learning Resources — Organizational Change

Affirmative Services for Transgender and Gender Diverse People – Best Practices for Frontline Health Care Staff

This publication provides best practices and guidance for frontline healthcare staff on how to best serve transgender and gender diverse patients. Topics covered include gender affirming language, asking about sexual orientation and gender identity data, asking for name and pronouns used, and more. The publication features a quick-reference sheet that can be removed and posted in a workspace.

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You’ve Built It…Now What?

In this publication we walk through three steps for effectively and efficiently using sexual orientation and gender identity data to reduce health disparities among LGBTQ patients.

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Caring for Sexual Minority Women

Dr. Jennifer Potter will discuss healthcare considerations for sexual and gender minority women, with particular emphasis on recent innovations and trauma informed care. This webinar will cover best practices and case scenarios, and will provide a solid foundation for caring for this population.

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Addressing Social Determinants of Health for Black LGBTQ People

This publication explores the social determinants of health that uniquely affect LGBTQ people of color, and provides strategies and solutions for health centers seeking to better serve this population. The publication focuses on using the model of intersectionality as a way of viewing social determinants of health and guiding health care providers in how to …

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Insurance Considerations for Navigating Gender-affirming Care

Cei Lambert, Program Manager for the National LGBT Health Education Center, discusses insurance barriers and navigation solutions for assisting gender diverse patients in accessing gender-affirming care.

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Recruiting, Training, and Retaining LGBTQ-Proficient Clinical Providers: A Workforce Development Toolkit

As lesbian, gay, bisexual, transgender, and queer (LGBTQ) people increasingly access care at health centers, the clinical workforce needs to be prepared to meet the unique health needs of LGBTQ patients. Finding LGBTQ-proficient providers, however, can present a challenge, especially outside major metropolitan areas.

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Promoting Health Equity for LGBTQ New Yorkers

Dr. Demetre Daskalakis discusses the difference between equality and equity in health systems, and the importance of health equity for the LGBTQ community. Dr. Daskalakis describes how sexual orientation and gender identity are social determinants of health for people who hold those identities, and provides a framework for thinking about how these determinants can be counteracted in the clinic setting.

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Creating a Community Advisory Board

Sophia Geffen discusses the creation, management, and function of a Community Advisory Board in understanding the needs of a particular group seeking services at a community health center. In this webinar, Geffen focuses on how the LGBTQIA+ community must be included in strategy and decision making processes for community health centers to be able to appropriately serve this population. Geffen provides guidance on how to solicit participation for a Community Advisory Board, and what to look for in a CAB that is well populated and able to effectively engage with a community health center.

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Creating a Transgender Health Program at Your Health Center

In this guide, we provide a framework for building a health program for transgender and gender diverse patients at your health center. There is no "one size fits all" approach to this work, but there are certain building blocks from which to create your own program that supports the gender diverse people in your community.

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Learning to Address Implicit Bias Towards LGBTQ Patients: Case Scenarios

A primary objective for health care professionals is to establish solid, trusting relationships with patients in order to promote healthier behaviors. As with other minority groups, when working with lesbian, gay, bisexual, transgender, and queer (LGBTQ) patients, it is especially important to build rapport as a way to counteract the exclusion, discrimination, and stigma that many have experienced previously in health care. Despite our best intentions, however, internal --or implicit--biases may affect the way we talk to and behave with patients. For health care professionals, biases can lead to inequitable care, either through biased clinical decisions, or through communicating bias in conversation with patients.

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